Terms and conditions
1. Who we are ?
Website tempushost.com and Tempus hotel are properties and operared by Itinerar SRL as licence no 165142/08.01.2024.
“Tempus”, “tempushost”, “admin”, “administrator”, “owner” or “we” are identities of Itinerar SRL.
Legal identification
Company (legal name): Itinerar SRL
Address: 14 A Ienachita Vacarescu, sector 4, postal code 040157, Bucharest, Romania
Phone number: +40738843244
Website: www.tempushost.com
Email: [email protected]
2. Copyright
Website tempushost.com and all its content including logo, names, text, images, software, graphics and other are property of Itinerar SRL company and protected by law (copyrights, intellectual and industrial property).
3. User
Any visitor of the website found on address www.tempushost.com.
3.1 User rights
Itinerar SRL offer a limited access to the website to all users including reading, use of its features as instructed, writing on designated areas and interact and use of online services presented within website.
3.2 User obligations
Itinerar SRL company does not grant to users the right to download, modify or use, totally or partial, the website, any and all of its elements including names, logo, images text or other without written agreement from Itinerar SRL.
To not send to us virus or any other harmful software to interface or intercept with our systems.
To obtain our approval from email [email protected] prior to any attempt of copy, redistribution or republication of any content presented on our website.
Within our website we forbiden to send or use any content that are political, pornographic, racist or other illegal materials.
Depending on the severity and importance of the changes for the user / client, we will notify the client directly by phone, email or other means of communication communicated by the client to us.
The customer / user assumes the responsibility to take into account, read, notice, take note of the message sent by us.
We do not allow any pet or animal in our unit.
Is is forbidden to make excessive noise in the evening hours or at night.
Sub-letting the property you have rented (or giving it to other people). The number of people residing in the apartment should be the same as confirmed in the booking. Accommodation for additional guests may be requested.
Smoking in forbidden in all our unit, except the desginated smoking areas.
We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the apartment, bring a pet in the rooms, excessive noise in general / especially in the evening and night, smoking in other areas then designated areas for smoking.
4. Responsability
As user, you take full responsability of viewing and use the website www.tempushost.com and third-party aplications and websites.
Tempus / Itinerar SRL decline any responsability about the correctness, accuracy, does not guarantee in any way, explicitly or implicitly, the reality, actuality and completeness of the data and information stored on www.tempushost.com and third-party aplications and websites.
Any inconsistencies or errors that may appear at a given time between the content of the website and the actual information do not imply any liability, of any nature, for Tempus / Itinerar SRL.
We decline any responsability in any way for damaging your device used to access the website or for the interception or use of your credit card and personal information by unauthorized third parties.
We reserve the right to modify, correct, improve the site at any time without prior notice.
Itinerar SRL is not responsible for lost or forgotten personal things at the apart-hotels premises / entire unit.
The hotel has the right to cancel your reservation if we do not receive the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after canceling your booking.
Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned.
TapKey applications
Tempus / Itinerar SRL decline any responsability about the usage of TapKey applications. For more details about the applications, responsabilities, usage and so on, please check the application manufacture.
4.1 Changes
All promotions and offers are subject to availability and inventory. Itinerar SRL reserves the right to change, modify or cancel promotions at any time and without prior notice.
Itinerar SRL reserves the right to change, modify or cancel any reservation, booking and all and any detail about its services and goods without directly inform the users / clients.
Please note, that even we do not take responsibility, that we will make every effort to announce all changes in advance, here on the website or through another means of communication.
5. Payments
5.1 No refund policy
Itinerar SRL/Tempus reserve its right to choose no refund policy for all its offers and goods. Itinerar SRL/Tempus will not accept any and all refund requests under any circumstances. Anyway, if you still want to contact us on this topic, please use the contact methods shown on the website.
Please keep in mind that we will treat any situation according to the policy of resolving all disputes amicably and that we assure you of our good will and full support.
5.2 Payments details
For the purchase / rental of our services or products, we offer 3 types of payment systems:
1. Payment systems through Cloudbeds, our official collaborator in terms of booking and online payments
– payments are made online through the Cloudbeds payment service
– you will not be charged for transactions, Cloudbeds does not charge fees to clients for transactions
– the only rates that may appear are those from your bank / payment service you use, but they are usually the standard ones for any online transaction
* for details and uncertainties regarding online payments, we recommend that you contact your own payment service / bank
– Cloudbeds is one of the most well-known booking services and online payment processors in the world for hotels
For details you can consult the official website: https://www.cloudbeds.com
– all your information and transactions are processed by Cloudbeds and Tempus / Itinerar SRL safely and in compliance with international and European rules regarding payment systems
– in case you have other uncertainties regarding your payments using the Cloudbeds payment processor, do not hesitate to contact us
2. Payment systems through Itinerar SRL / Tempus, i.e. direct payment systems to us such as bank transfer, payment on the spot (cash or via POS), payment orders etc.
– all your information and transactions are processed by Tempus / Itinerar SRL safely and in compliance with international and European rules regarding payment systems
– you will not be charged for transactions, we do not charge fees to clients for transactions
– the only rates that may appear are those from your bank / payment service you use, but they are usually the standard ones for any online transaction
– for details and uncertainties regarding online payments, we recommend that you contact your own payment service / bank
3. Payment systems, usually online, provided by other services we collaborate with, such as Booking.com
– for details and uncertainties regarding online payments, we recommend that you contact your own payment service / bank or/and the booking service used (for example Booking.com)
6. Damage, destruction or appropriation of Itinerar SRL/Tempus goods
6.1 Room invemtory
On your room you will found room invetory, which contains all the objects that are in the room when you check-in. All guests and clients agree with the room inventory as soon as the check-in is taking place.
We strongly advice you to check and read room inventory.
6.2 Genaral details
Itinerar SRL/Tempus reserves the right to stop / collect from the card used by the customer to pay or guarantee services, such as accommodation, for any property damaged, destroyed or appropriated by the customer.
The value of the good will be calculated exclusively by Itinerar SRL/Tempus and will cover both the value of the good and any installation payments and/or damage caused to our activation.
Itinerar SRL/Tempus assumes the responsibility of informing the client about the details of such an incident, such as the good/goods in question, the value and method of recovery of the damage, respectively the confirmation of recovery.
Any subsequent complaint can be brought to our attention by means of any contact method present on the website, but for the speed of resolution we suggest using the contact > form section or the email address [email protected]
Check more details below, 6.3 Guarantee fee
6.3 Guarantee fee
Tempus / Itinerar SRL may impose a fee or deposit in the form of a sum of money, usually the value of one night’s accommodation, a fixed sum or a percentage of the value of your accommodation, as a guarantee for the goods and their condition following your use.
If Tempus / Itinerar SRL does not notice any damage, the amount of money / guarantee will be returned to the customer, at exactly the same value / amount as that originally withheld from the customer. The refund period, the time in which the amount of money reaches your account, starts from the moment you check out and lasts as long as it takes for the financial institutions to make the transfer + the period required for the checks by us. We can usually estimate about 3 days for the warranty return.
Check more details above, 6.2 Genaral details.
7. General notice
The terms and conditions presented here https://www.tempushost.com/terms-and-conditions and Privacy and Cookies presented here https://www.tempushost.com/privacy-and-cookies represent / constitute the entire agreement between you and Itinerar SRL for using the website https://www.tempushost.com.
Also, the same agreements apply, even through other platforms, where we will stipulate / clearly mention the existence and location of the two agreements mentioned above, Terms and Conditions, respectively Privacy and cookies.
The two agreements (an agreement or a part of it/them) are considered exempt, only if this is clearly stipulated in an official communication or with the official agreement from Tempus / Itinerar SRL.